To help you better use our website, we have compiled the following frequently asked questions and answers. If your question is not listed here, please contact our customer service team.
1. How do I register an account?
– Click the “Register” button in the upper right corner of the website.
– Enter your email address, set a password and complete the verification.
– After successful registration, you will receive a confirmation email and click the link to activate your account.
2. What if I forget my password?
– Click “Forgot Password” on the login page.
– Enter your registered email address and the system will send a password reset link.
– Click the link and follow the prompts to set a new password.
3. How do I modify my personal information?
– After logging in to your account, go to “Personal Center” or “Account Settings”.
– You can modify your nickname, contact information, address and other information.
– After the modification is completed, click “Save”.
4. What payment methods does the website support?
– We support multiple payment methods such as credit cards (Visa, MasterCard), PayPal, bank transfer, etc.
– The specific payment methods supported may vary by region, please refer to the checkout page.
5. What if the payment fails?
– Check if your bank card or payment account has sufficient balance.
– Make sure the payment information (such as card number, expiration date, CVV code) entered is correct.
– If the problem is still not solved, please contact your card-issuing bank or payment platform customer service.
6. How to check the order status?
– After logging in to your account, go to the “My Orders” page.
– You can view the current status of the order (such as pending payment, shipped, completed).
– Click on the order details to view the logistics information (if applicable).
7. How to apply for a refund or return?
– Find the order that needs to be refunded on the “My Orders” page.
– Click “Apply for Refund” and fill in the reason for the refund.
– After submitting the application, our customer service team will process it within 1-3 working days.
8. What languages does the website support?
– We support multiple languages such as Chinese and English.
– You can find the language switching option at the bottom or top of the website.
9. How to contact customer service?
– You can contact our customer service team in the following ways:
– Online customer service: Click the “Online Customer Service” button in the lower right corner of the website.
– Email: Send an email to tangjunming1@gmail.com
10. How is the security of the website guaranteed?
– We use SSL encryption technology to ensure the security of your personal information and payment data.
– All transactions are processed through third-party payment platforms, and the website does not store your payment information.
– It is recommended that you set a strong password and enable two-factor authentication (2FA) to enhance account security.
11. How can I subscribe to the latest news on the website?
– Find the “Subscribe” column at the bottom of the website and enter your email address.
– Check the type of information you are interested in (such as promotions, new product releases).
– Click “Subscribe” to receive the latest information.
12. What should I do if the website loads slowly?
– Check whether your network connection is normal.
– Clear the browser cache or try using another browser (such as Chrome, Firefox).
– If the problem persists, please contact our technical support team.
13. How can I participate in the website’s promotions?
– After logging in to your account, go to the “Promotions” page.
– Check the rules of the event and participate as required (such as full discounts, discount codes, etc.).
– The event discount will be automatically applied to eligible orders.
14. How do I delete my account?
– Once you have logged into your account, go to Account Settings.
– Find the Delete Account option and follow the prompts.
– Please note that you cannot restore your account after deleting it, so proceed with caution.
15. Does the website offer a mobile app?
– Yes, you can search and download our mobile app in the App Store or Google Play.
– The mobile app offers the same functionality as the website and supports push notifications.
If you have additional questions or need further assistance, please feel free to contact our customer service team. Thank you for using our website!