Return Policy
Thank you for shopping on liukeshu2025.com!
We want to ensure that you have a positive shopping experience. Our Refund/Return Policy outlines the guidelines for requesting a refund and returning items purchased through our website. Please read the following instructions carefully:
1. Return Period
– You can request a return within 7 days of receiving the item.
2. Return Conditions
– The item must be in its original condition, unused, well packaged, and with all accessories.
– You can request a return if:
– The item has quality issues.
– The item is seriously different from the description.
– The merchant sent the wrong item.
3. Return Process
– Step 1: Log in to your account and submit a return request, or contact customer service to provide the order number and reason for return.
– Step 2: We will review your request within 2-3 business days and notify you whether it is approved.
– Step 3: After the review is passed, please ship the item back to the specified address and provide the logistics tracking number.
– Step 4: After we receive the return and confirm that it is correct, we will process a refund for you within 7 working days.
4. Refund method
– The refund will be returned through the original payment channel, and the specific arrival time depends on the payment method (usually 1-5 working days).
5. Shipping cost
– If the return is due to product quality problems or merchant errors, the shipping cost will be borne by us.
– If the return is due to personal reasons (such as dislike, inappropriate size, etc.), the shipping cost must be borne by you.
6. Inapplicable return situations
– The following products do not support unconditional returns:
– Customized products (such as engraving, customized patterns, etc.).
– Personal hygiene products (such as underwear, cosmetics, etc.).
– Unpacked digital products (such as mobile phones, computers, etc.).
– Consumables (such as food, flowers, etc.).
7. Contact information
– If you have any questions, please contact our customer service:
– Email: tangjunming1@gmail.com
– Online customer service: Log in to the official website and click “Online Customer Service” in the lower right corner.
8. Legal Basis
– The company is responsible for the formulation and interpretation of this policy, and your legal rights and interests will be fully protected.
Warm Tips
– Please make sure the product is intact before returning it, and keep the packaging and accessories.
– After the return is sent, please keep the logistics order number properly for inquiry.